What to start with?

1. Change administrator login and password (in "Settings" section). Make sure correct SMTP-server is used.
2. Create a Mailing List (in "Mailing Lists" section ).
3. Create a Form for users? subscription to your Mailing Lists (in "Forms" section). Generate HTML-code and place it on your site section for users? subscription. Subscribe to the form to check how it functions.
4. If you already have a file with users? list you can import it (in "Subscribers" section).
5. Create Newsletter Template you will mostly use for creating each new newsletter of this Mailing List. Add maximum of possible elements for each Newsletter (in "Templates" section).
6. Create newsletter based on your Template (in "Newsletter" section). If this is your first newsletter test it with the help of "Test" button.
7. Go to "Statistics" section after Newsletter was sent.

Does your newsletter script have auto responder function?

Yes, there are 2 types of auto responders. 1. Auto responder is set on a certain Mailing List subscription/unsubscription. To set up that kind of auto reply, please, go to Mailing Lists section and press "Edit" button next to appropriate Mailing List. All system Newsletters are in Autoreply on subscription list. They are divided into not sent and sent Newsletters for convenience. Choose Newsletter sent as a reply to the user on his/her subscription. We recommend you creating special Newsletter (in HTML or text format) that can be personalized (that is contact a receiver by initial). Similarly you can set auto responder for user?s unsubscription from this Mailing List, i.e. a certain user will receive a newsletter chosen from the list of auto responder on unsubscription.
If newsletters are not chosen user won?t receive any additional Newsletters.

2. Auto responder is set on a Form. User receives text Newsletter when he subscribes/unsubscribes. There are the following steps:

• You create a form in "Forms" section.
• Choose "Yes" in "Send thank you" list. It means a user will receive newsletter after submitting a form (independently if he subscribes or unsubscribes). It doesn't matter if Mailing List auto responder was set or not. Please, mind it not to engulf your users with Newsletters.
• Complete newsletter fields in "Gratitude" section. User will receive this Newsletter after submitting a form.

Do we need any special software to work with it?

No Need any special software.
The Flashmail is installed in our servers www.flashmail.gr and can be used on line from every where and from every one who have access to Internet.
The only you need is your User name and your Password.

You also need Browser: Internet Explorer 6,7,8,9, Firefox 3,4, Opera, Safari, Chrome (because JavaScript is used).

The first 800 are sent without problems, others give out an error. What's happening?

Most RECEIVER servers are set specially for spam (receiving a big amount of advertising emails). They restrict receiving more than a definite number of Newsletters the same time with big amount of advertising emails.

We recommended
1. Use quotas (sending Newsletters by portions) to perform Newsletters delivery in such.
2. Reduse your mail list value from 500 to maximum 1900 emails per each list and send your newsletter to one mail list each time.

Only several subscribers received newsletter. Why?

There is a cycle in Flashmail Newsletter Software script - it performs sending out newsletters. If at least one subscriber received newsletter and script didn't return an error, it means that Newsletter Software cycle runs successfully and all newsletters were received by SMTP server.

The rest of the work is performed by Flashmail SMTP server. Normally Flashmail server is very quick and send about 200 emails per minute with NO any restrictions from each selected mail list. For example if your mail list consist 2000 subscribers emails then needs about 10 minutes to send all.

How can I avoid newsletter to be mistaken as spam?

Please, try to follow some basic rules:

• use less html in your newsletters;
• try to personify your emails;
• do not use too much advertising offers, let your preferences be text;
• send out newsletters from secure and well-tested email address;
• do not send out too large number of newsletters.

end faq